General terms and conditions of business

Table of contents:

  1. Scope
    • 1.1 Validity of the General Terms and Conditions
    • 1.2 Vouchers
    • 1.3 Definition of consumers and entrepreneurs
  2. Conclusion of contract
    • 2.1 Offer and acceptance
    • 2.2 Order processing and contact
  3. Right of withdrawal
    • 3.1 Right of withdrawal for consumers
  4. Prices and payment terms
    • 4.1 Price information
    • 4.2 Payment options
  5. Delivery and shipping conditions
    • 5.1 Delivery address
    • 5.2 Shipping costs
    • 5.3 Voucher delivery
  6. Retention of title
    • 6.1 Retention of title until full payment
  7. Liability for defects (warranty)
    • 7.1 Warranty regulations for consumers and entrepreneurs
  8. Redemption of promotional vouchers
    • 8.1 Conditions for promotional vouchers
  9. Redemption of gift vouchers
    • 9.1 Terms and Conditions for Gift Vouchers
  10. Applicable law
    • 10.1 Choice of law
    • 10.2 Consumer protection provisions
  11. Alternative dispute resolution
    • 11.1 Platform for online dispute resolution
    • 11.2 Participation in consumer arbitration proceedings

1) Scope

1.1 Validity of the General Terms and Conditions

These General Terms and Conditions (hereinafter "GTC") govern all contracts between avinya Naturkosmetik (hereinafter "Seller") and its customers regarding the goods and/or services presented in the online shop. By placing an order, the customer accepts these GTC. Any conflicting terms and conditions of the customer shall not apply unless expressly agreed otherwise.

1.2 Vouchers

These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.

1.3 Definition of consumers and entrepreneurs

A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract

2.1 Offer and acceptance

The product descriptions in the seller's online shop merely constitute an invitation to submit an offer. The customer submits a binding offer by completing the order process. The seller can accept this offer within five days by sending an order confirmation or by delivering the goods.

2.2 Order processing and contact

Order processing and contact are generally carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct.

3) Right of withdrawal

3.1 Right of withdrawal for consumers

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the seller's cancellation policy.

4) Prices and payment terms

4.1 Price information

The prices stated in the online shop are total prices including statutory VAT.

4.2 Payment options

The customer can choose from various payment options that are displayed during the ordering process.

5) Delivery and shipping conditions

5.1 Delivery address

Delivery will be made to the delivery address provided by the customer. If PayPal is selected as the payment method, the delivery address stored with PayPal will be decisive.

5.2 Shipping costs

Any shipping costs will be stated separately in the product description.

5.3 Voucher delivery

Vouchers are sent to the customer via email.

6) Retention of title

The delivered goods remain the property of the seller until full payment has been made.

7) Liability for defects (warranty)

The statutory warranty regulations apply unless otherwise stated in the following provisions.

8) Redemption of promotional vouchers

8.1 Conditions for promotional vouchers

Promotional vouchers can be redeemed in the online shop during the specified promotional period.

9) Redemption of gift vouchers

9.1 Terms and Conditions for Gift Vouchers

Gift vouchers can be redeemed in the seller's online shop within the validity period. Any remaining balance will be credited until the expiration date.

10) Applicable law

10.1 Choice of law

Austrian law shall apply to all legal relationships, excluding the laws governing the international sale of movable goods.

10.2 Consumer protection provisions

Consumers are also free to avail themselves of the protective provisions of the law of the country in which they have their habitual residence.

11) Alternative dispute resolution

11.1 Platform for online dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

11.2 Participation in consumer arbitration proceedings

The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.